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FAQ

262-748-4432
  •  SHIPPING -  PLEASE ALLOW 3-5 BUSINESS DAYS  (NOT INCLUDING WEEKENDS OR HOLIDAYS) TO START SHIPPING ORDERS UNLESS SPECIFIED DIFFERENTLY IN THE PRODUCT LISTING DESCRIPTION. TRACKING CONFIRMATION IS SENT BY EMAIL. IF YOU DO NOT RECEIVE A CONFIRMATION WITHIN 7 DAYS PLEASE EMAIL US FOR SUPPORT @ SHOESOLDIER@YAHOO.COM  FOR FURTHER ASSISTANCE.

  • SALES TAX -  APPLICABLE SALES TAX WILL BE ADDED TO YOUR ORDER.

  • DELIVERY -  PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR ARRIVAL AFTER TRACKING IS RECEIVED. PLEASE CHECK TRACKING & SHIPPING CARRIER FOR MORE INFORMATION. 

  •  RETURN POLICY - ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.

  • SHOE SOLDIER HQ - IS NOT LIABLE FOR LOST OR STOLEN PRODUCTS. IF YOUR PRODUCT HAS ARRIVED DAMAGED, REACH OUT TO US SO THAT WE MAY ASSIST YOU IN A EXCHANGE OR STORE CREDIT.

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  • INCORRECT/DEFECTIVE ITEMS ONLY - PLEASE CONTACT US FOR SUPPORT AT SHOESOLDIER@YAHOO.COM WITHIN 7 DAYS OF RECEIVING YOUR INCORRECT/DEFECTIVE ITEM(S) TO BE ELIGIBLE FOR A EXCHANGE OR REFUND IN STORE CREDIT. ANY REQUESTS AFTER THE 7 DAY LIMIT WILL NOT BE APPROVED. PRODUCT MUST BE UNWORN & IN ORIGINAL PACKAGING.

  • ORDERS CANNOT BE COMBINED & SHIPPING ADDRESS CANNOT BE EDITED OR CHANGED ONCE YOUR ORDER IS PLACED.

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  • PLEASE NOTE THAT ORDERS WILL SHIP ONLY WHEN ALL ITEMS IN THE ORDER ARE PREPARED FOR SHIPMENT. 

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  •  WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. CONTACT CARRIER FOR ANY TRACKING ISSUES OR LOST PACKAGE.

RETURN & REFUND POLICY

ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES ARE ACCEPTED. (ONLY ON DEFECTIVE OR INCORRECT ITEMS) PLEASE CONTACT US FOR SUPPORT AT: SHOESOLDER@YAHOO.COM WITHIN 7 DAYS OF RECEIVING YOUR DEFECTIVE OR INCORRECT ITEM(S) TO BE ELIGIBLE FOR A EXCHANGE OR REFUND IN-STORE CREDIT. ANY REQUESTS AFTER THE 7-DAY LIMIT WILL NOT BE APPROVED. THE PRODUCT MUST BE UNWORN & IN ORIGINAL PACKAGING. AFTER AN ORDER IS SUBMITTED, PROCESSING BEGINS AND THE ORDER CANNOT BE CANCELED. ALL SALES ARE FINAL, AND RETURNS ARE NOT ACCEPTED SHOE SOLDIER HQ IS NOT LIABLE FOR LOST OR STOLEN PRODUCTS. IF YOUR PRODUCT HAS ARRIVED DAMAGED, REACH OUT TO US SO THAT WE MAY ASSIST YOU IN AN EXCHANGE OR STORE CREDIT.

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